Delivery

Shipping service 
 
As a general rule, packages are sent between 5-10 business days after a receipt of payment is received, as it is an artisanal product that must be handcrafted in our factory. The package will be sent with a private provider along with a tracking number and delivery without signature. If you prefer the certified shipping via UPS or Fedex, an additional charge will be applied (please contact us before choosing this option). Regardless of the shipping method you choose, a link will be provided, so you can track your order online. 
 
Shipping costs include handling and packaging fees, as well as postal expenses. The handling fees have a fixed price, while the transport fees may vary according to the total weight of the package. We advise you to group all your items in one order. We cannot combine two separate orders, as the shipping costs will be applied to each order individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.

Return of Products

You can return any product purchased from our online store within 7 working days, from the date of delivery of the order (according to Article 44 of Law 7/1996 of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19). Although it is not necessary to specify the reasons, you must send an email to info@caletasandals.com communicating the return.

The products must be returned correctly protected, in their original packaging, in perfect condition and with all accessories, instructions and documentation.

Packages cannot be returned when there is no element that identifies the sender (order number, name, address, etc).

If the product is damaged, the company reserves the right to request compensation. The merchandise will be sent to:

Belset Menorca
Bijuters, 17 POICI, 07760 – Ciutadella de Menorca, Islas Baleares, Spain

The expenses and risks linked to the return of the product will be borne by the buyer, who must send the package safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition. The client must assume the transport cost to make the change of return.

The return of the product will be a refund equal to the purchase price of the returned Menorcan sandals. The refund will be made to the client’s account within 3 days from the moment the product arrives to Mesquida Brother SL. Anyone who returns their product will receive an email informing them of the amount of their refund and requesting an account number to make the deposit.

If you prefer, the client has the possibility of changing the sandals returned with others of equal value; in this case, you must indicate it specifically in the email to info@caletasandals.com

Product Changes

The client has the possibility of changing the sandals for others of equal value without the need to specify the reasons.

To do so, you will have 15 working days and you must send a message through the Change and Returns Form communicating the change and indicating the product for which you want to replace the product purchased online.

The products must be sent correctly protected, in their original packaging in perfect condition and with all accessories, instructions and documentation.

Packages cannot be changed if there is no ID that allows the sender to be identified (order number, name, address, etc.). If the shoes are damaged, the company reserves the right to request compensation.

The expenses and risks linked to the change of the product will be borne by the buyer, who must send the package safely and with the necessary guarantees so that the merchandise arrives in perfect condition.

Right of Withdrawal

The customer is entitled to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire 14 calendar days after the day the customer purchases the product.

If you wish your right of withdrawal, it is necessary that you inform us through the withdrawal form, a letter or via email.

Belset Menorca
Bijuters, 17 POICI, 07760 – Ciutadella de Menorca, Islas Baleares, Spain
E-mail: info@caletasandals.com

To comply with the withdrawal period, the communication regarding the exercise of this right has to be sent before the corresponding term expires.

Consequences of Withdrawal

In case of withdrawal, we will return to the customer all payments received after the purchase, including the delivery costs without any delay and, in any case, no later than 14 calendar days from the date that we are informed of the decision to withdraw from this contract. We will proceed to make the reimbursement using the same means of payment used by the client for the initial transaction, unless the client has expressively stated otherwise. In any case, you will not incur any expense as a result of the refund. The cost of transport for the return of the product/s will be borne by the customer.

We can retain the refund until we have received the goods, or until the client has presented proof of the return of the same, depending on which condition comes first.

The client must return or deliver directly the products without undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if you make the return of the goods before the term has expired.