Our terms and conditions
As a general rule, packages are sent between 7-14 business days after a receipt of payment is received, as it is an artisanal product that must be handcrafted in our factory. The package will be sent with a private provider along with a tracking number and delivery without signature. If you prefer the certified shipping via UPS or Fedex, an additional charge will be applied (please contact us before choosing this option). Regardless of the shipping method you choose, a link will be provided, so you can track your order online.
Shipping costs include handling and packaging fees, as well as postal expenses. The handling fees have a fixed price, while the transport fees may vary according to the total weight of the package. We advise you to group all your items in one order. We cannot combine two separate orders, as the shipping costs will be applied to each order individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
Our website may collect personal information, for example: Name, contact information such as your email address and demographic information. Also, when necessary, specific information may be required in order to process an order or to make a delivery or for billing purposes.
Use of the information collected
Our website uses the information in order to provide the best possible service, particularly to maintain a register of users, of orders in case it applies, and to improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you, or that may benefit you. These emails will be sent to the address you provide and may be canceled at anytime.
Caletas Sandals is highly devoted to fulfilling our commitment to you in order to keep your information safe and secure. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.